Its one big merry-go-round.

Shame as some of the content in Stomper was good (I was a full blown $799 a month member) from launch in 2006 to early 2008. Got booted out for not even a negative, but a constructive comment on the Stomper forums. Was the 15 month investment worth it, NO WAY!

Like all businesses the culture of the company comes from the man at the top, Andy “i’m a big mouth (inappropriate language removed by admin)” so i slap people to fuel my massive ego Jenkins! I mean com on look at this guys face, looks like he’s been run over by a bus.

What a schmuck Andy Jenkins is. A serious douchebag!

Peace!

great to see this discussion about stompernet on your blog. i also ordered several items from them, sent several emails plus made phone calls to their customer service and initially, heard nothing back for about 4 weeks (like you).

however, they finally did get their act together and did ship me what i ordered, along with my second issue of the net effect, their very good IM printed magazine.

i contacted the new customer support email address that andy jenkins highlighted in his latest blog post–escalate (at) stompernet.com.

and guess what? i heard back from a real person with a non-template reply in just a few hours.

plus the content really is fantastic! i must admit that i am also a continuing subscriber to their social media course called SMARTS and the content in this course is also really very good.

in my opinion, the stompernet team is sincere and they are also a very talented bunch. andy jenkins did mean what he said in his apology. i think what happened with STSE2 is they chose the wrong fulfillment house and then made the grave error of not having a proper contingency plan for customer support in the event that things went badly–which of course they did!

jeff

Andy Jenkins, CEO of StomperNet, has issued a public apology for the StomperNet 2.0 gaffes. He has made a commitment that this will never happen again.

I hope he is right because his reputation and his company’s future depends on it. What do you think?

Also, he has made that claim that all complaints have been addressed and as far as they know all orders have been fulfilled.

CLICK HERE TO READ HIS APOLOGY AND DECIDE FOR YOURSELF IF HE IS SINCERE

The Mad Ape
http://www.tatumba.com

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Although their product seems to be good, their customer service absolutely sucks. The excuse about being overwhelmed with orders is BS.

Customer satisfaction is number one. Providing value for money is important but not addressing customer concerns cost them my subscriptions. I opted out because I was taken for granted.

The Mad Ape
http://www.tatumba.com

I just started getting into internet marketing and have purchased several items from the net on the subject. One of them being Stomper Net 2 which was free and then the subscription to The Net Effect magazine. I’ve had NO issues with them. I received everything on time and as of today I just received Vol 1, Issue two of the net effect magazine along with the DVD of the month Volume 2 on schedule.

I would have to say that it is the BEST Product that I have purchased so far this year and will be keeping my subscription to “The Net Effect”. The video’s and the articles in the magazine are great!

Ray

Ordered on 5th Sept

Still waiting for my order and it is no 2nd Nov

I have sent many customer services email, and called and left messages. Long story short, if you have a problem getting your order with this company it seems that you are screwed!

Never, never again.

Great videos and great promotion but terrible on delvering product, even worst on support!

Do you selves a favour give stompernet a miss.

Lee

I ordered on 15th September andn paid for the shipping on STSE2 and the mini course DVD. As of today 2nd November – 1 and a half months later – I have received … ABSOLUTELY NOTHING.

I have emailed and tried to contact them – and got nothing.

Does anyone have any contact details?

I would suggest that it is in the interest of ALL the marketers who promoted it to help get the customer service problems solved – otherwise they get egg on ttheir face from promoting a terrible product and company.

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1. no order confirmation
2. no debit to my CC.
3. No response to my email enquiry.

Stompernet looks like it skimps out on some decent customer service. They loose my vote.

A.

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I would be willing to jump and down shout from the rooftops how great StomperNet is .. but I never got the chance.

I recently took advantage of the new StomperNet2.0 + Brainless Business Transplant for $150.

I purchased on 9/7 and still have not recieved the product.
I have recieved an overdose of email “congratulating” me on my purchase.

So .. I set off an interesting expedition .. solely to find out what happened to my order ( innocently enough, I presume ? )

So I write .. oh .. 4-5 emails to :
stse2support@stompernet.com >> I received exact duplicate responses from Colby,Natalie et al telling me quote “I have confirmed that your order has been placed successfully and is currently being processed” That’s great .. but the same exact duplicate message 5x ? Come on !!

Then I write to another customer service email listing ( yes, another one ! ) a meager attempt to get a response from the dark side of the moon.
stompersupport@stompernet.com >> No, none,zero, nada response.

Ok .. now it’s time to call! this is where is gets really interesting ..
So, I managed to find a number listed at
https://member.stompernet.net/salesflow/contact-us.html
the number is 1-404-348-4401 ( huh ? No even a toll free number ? )
Well, I get the GREATEST customer service message ever recorded.
“there is no one able to answer you call. GoodBye!”

Next is a quest similar to trying to find the Holy Grail …. a legitimate telephone number ..
So I start the exercise and “voila” i find one … buried as deep as whale crap at :
https://www.stompernet.com/Default.aspx?tabid=190&ctl=Terms
this is inside the Terms and conditions.
The number is 1-888-325-7845
and .. I get a LIVE person named Judy who is quite sweet but tells me she cannot help me . I need to contact another customer service person , which, she diligently transfers me .. well, I should have known at this point I am now adrift in the nether world of no contact. This ranks up there with sensory depravation torture!

Ok , I am starting to think .. wow, did I get scammed ?

So, I look at the blogs and discover there are significant volume of negative pub on StomperNet ..

Oh God, was I a fool ?

Then, I think well … if it is a scam then what does the Better Business Bureau have to say ..

Well, should have known .. StomperNet has an Unsatisfactory Rating.

Well, I issued a chargeback on my business VISA card today , which incidentally VISA’s policy is to cancel the card and re-issue ( which means know I have to update all my business accounts ! )

So.. I do not know if StomperNet is a scam but …

if it look slike a duck
sounds like a duck
dont get f—

You get my point !!!

Yes, I am sure there will be countless fans of StomperNet claiming I an off-sides or so .. but I have published the contact list and phone numbers .. Try it your self and see..

if StomperNet is a truely reputable, customer service advocate then why close the doors on it’s customers.

‘nuf said’