Comments on: Symantec – Good Products – Bad Delivery

By: Greg

Greg — Wed, 02 Dec 2009 16:53:10 +0000

Norton is a fraud. I havent used Norton in many years due to their slimy business practices. Today they charged me 69.99 for a renewal….I call it for what it really is: Thief.

By: Mike

Mike — Tue, 30 Jun 2009 09:15:18 +0000

I do agree but it’s unfortunately true that upsells, cross-sells, auto renewals are usual tactics to increase average order and conversion rate… They are all done by Digital River, who hosts thousands of EC sites on behalf of publishers.

Used to work at Digital River and know all of it. It’s all about revenue, revenue and revenue!

By: The Mad Ape's Guide to Successful Norton 360 Installation | Norton 360 problems | Tatumba.com

Tue, 02 Dec 2008 13:14:57 +0000

[...] Symantec – Good Products – Bad Delivery [...]

By: Ronald

Ronald — Fri, 15 Aug 2008 03:07:42 +0000

I agree with the sentiments of the other correspondents on Norton Symantic’s dodgy financial dealings. I was also in a position whereby my subscription for Norton Internet Security was about to expire on 22 August 2008. A perusal of my credit card account showed that I had been billed by Symantic on the 08/08/2008 for the renewal. So much for Automatic Renewal.

Things only got more murkier when I decided to upgrade to Norton 360 V2. a much vaunted, superior product. (This was only done without first consulting my credit card account and noticing I had been charged for the Norton Internet Security product) The price for the Norton 360 product in New Zealand (from their site) is $129.99NZD. The site I inadvertently downloaded the software from was the USA Norton site – price $129.97USD, converted $190.36NZD (Price on my credit card). Is this a scam or not? I think it is!!!!

To sumarise. The Internet Security product I have been billed prematurally for is not on my machine, probably removed by the the Norton 360 download, (or probably was never there in the first case) and I think I have been ripped off with the price of the Norton 360 product. They say I owe $270.36NZD in total when in fact I should only be charged $129.00NZD in total. Beware every body of Symantic’s dodgy billing. The only redeeming factor is that the Norton 360 programme is working quite well.

I now have a battle on my hands to unsnarl the billing debacle!!!! The moral of the story is CAVEAT EMPTOR.

By: Robert

Robert — Sun, 06 Jul 2008 22:07:28 +0000

I have had Norton for a few years now. So what I am about to say is not conjecture. Several days (around ten days) prior to renewal, Norton affected the performance of my computer. It becomes sluggish. There are LiveUpdate errors. After I renew due to the fatigue of operating a hampered machine, all is well again. Somehow Norton is charging for 365 days of performance but only delivering about 355. They cripple the machine so that renewals are expedited. Customers lose 10 days of peace of mind and money. What can we do other than choose another product? Is there a real way to fight? Who has the skills?

By: Adam

Adam — Wed, 02 Apr 2008 04:59:38 +0000

I couldnt agree more, i just made the same purchase myself and was atonished with the sales tactics used. I opted to have the program delivered becuase the “Extended Download Plan” was the most rediculas thing ive ever heard. Shipping was cheaper. Although i never cought the “Ongoing Protection Scam” until just now. Ill have to make sure i disable that. Its unfortunate becuase its a decent pruduct, and they have surely lost many customers due to these horible sales methodes. Including me.